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FAQ

User Account Management:

1 How do I get access to MADU?

An individual or organization can simply type the URL (https://lms.manappuram.com/madu) into common web browser to access the website of MADU.

2How to log into the MADU?

One needs to register with a User ID and Password and login using those credentials, for accessing MADU.

3 How do I register in MADU?

Follow these simple steps, to register in MADU:

  1. Type the URL https://lms.manappuram.com/madu/login.aspx in your web browser.
  2. Fill-in the details and click on the submit button
  3. Check the OTP send to your registered Mobile Number / Email ID
  4. Verify the OTP with the system
4 Can I access MADU as an individual; or does it permits access to organizations only?

There is no restriction on the accessibility of MADU. It can be accessed by an individual or organization member as well.

5 How to reset password?

To reset password, follow these steps:

  1. Select ‘Forgot Password’ option
  2. Check the OTP send to your registered Mobile Number / Email ID
  3. Verify the OTP with the system
  4. Set a new Password

Content management:

6Can I access MADU in my language?

Yes, you can access MADU in your language. MADU is available in 10 Indian languages.

7Is MADU Multilingual?

Yes, MADU is undoubtedly multilingual. It supports 10 Indian languages for user interface. The default system interface will be in English. User can change their interface language to a preferred language. The system will remember the user preference and deliver the interface in the language of preference.

Learning:

ILT:

8What is Instructor-Led training?

Instructor-Led Training is the practice of conducting training with an Instructor ‘present’ (in person or via. webinar). The Instructor’s knowledge of the subject matter helps the individual or group to understand the topic in greater detail.

VILT:

9What is Virtual Instructor-Led Training?

Virtual Instructor-Led Training (VILT) is the mode of training delivered through a virtual environment, when the instructor and learner are in separate locations. A virtual learning environment aims to simulate a traditional classroom to make the online training experience, effective and adaptable to learners.

10How can I cancel my trainings?

To cancel the training, follow these steps:

  1. Raise a request for training cancellation with sufficient proof
  2. It will be verified by the concerned person and may get back to you

Digital Library :

11What is Content Request?

Content Request is the request for adding / incorporating any content that is out of the Digital Library. Once you request the content, we may check and update the status. After obtaining approval from Admin, you can easily access the content.